Reynold Harbin

Summary: I am a cloud services product management leader with experience in product marketing, business development, and software development. I’ve launched pioneering cloud services and led mobile app product management for platforms with hundreds of thousands of users. Recently, I built and launched Gameplan AI, a personal sports coach powered by Anthropic’s Claude, gaining hands-on experience in LLM integration, AI product strategy, and real-time chat UX. I thrive in roles that blend product vision with technical execution.

Core Skills: AI Product Strategy, LLM Applications, Claude / Anthropic, SQL, React Native, Product Management, Product Marketing, Business Development, Software Development (Swift, JavaScript, Node.js, MongoDB, Docker), Cloud Computing (AWS, GCE, DigitalOcean), Industry & Customer Research, Competitive Analysis, Requirements Analysis, Distributed Systems, Start-Ups, Executive Management.

Work Experience:

Head of Product Management, Universal Tennis (2019-present)

Universal Tennis is a Palo Alto-based start-up with notable investors including
Roger Federer's Team8, Novak Djokovic, Larry Ellison, the Tennis Channel,
Tennis Australia, and Amazon Prime Video.

Lead the product management of a marketplace platform serving over 1.2 million active users across iOS, Android, and Web applications, including launching a high-quality iOS app with a 4.7-star rating.
Built and scaled subscription revenue from scratch in the Apple App and Google Play stores, now driving over 55% of the company’s subscription revenue.
Focused on enhancing user experiences and driving product growth, connecting suppliers of tennis and pickleball events and data with consumers through an integrated marketplace.

Founder & Product Lead, Gameplan AI (2025–present)

As a side project to stay hands-on with emerging AI technologies, I developed and launched Gameplan AI — a personal AI sports coach for volleyball and tennis players that delivers real-time, conversational training across technique, strategy, mental performance, fitness, and college recruiting.

Evaluated and tested multiple LLMs, including models from Anthropic (Claude), OpenAI, and DeepSeek, selecting Claude as the core model based on quality and response reliability.
Built a sports-specific knowledge base by curating structured drills and unstructured coaching content to improve LLM response quality and relevance.
Designed and implemented the frontend using React Native Web and deployed the backend on DigitalOcean.
Integrated the LLM into a production app that enables real-time chat experiences tailored to each sport and user level.
Continuously iterate based on user feedback, analytics, and model performance.

Head of Product Marketing, DigitalOcean (2017-2018)

Successfully launched several new developer services, including DigitalOcean Kubernetes, Spaces object storage, CPU-Optimized Droplets, and Cloud Firewalls.
Worked with product managers and stakeholders to create simple and relevant product messaging and marketing artifacts.

Founder/Developer at Sportler Technologies, LLC (2016-2019)

Developed a native iOS app and cloud service to make tennis scheduling a three-tap exercise on a mobile device.
Developed the iOS app in Swift and built the backend using the open source Parse server with various node.js libraries. Data was stored in MongoDB and hosted with mLab. Used Docker to make development and deployment easier, and deployed on Google Cloud and Amazon EC2.
Used Mixpanel and Google Analytics to understand user behavior.

VP Product Management at NeuStar, Inc. (2014-2015)

Accountable for product management of cloud security and performance services, including DNS, DDoS mitigation, and Web Performance Management.
Developed product strategy to align and maximize value of Neustar’s information, security, and performance services.
Managed products that protect availability and performance of many leading online brands.

Principal at Harbin Consulting (2012-2013)

Provided product strategy, business development, and program management services to technology service companies.
Worked on strategic program development for Akamai working with Apple and product strategy for startups.

Senior Product Line Director at Akamai (2007-2011)

Managed multiple Akamai product lines, including media, software, and game delivery, with products such as HTTP Downloads, Download Manager, Open Video Player, and all P2P content delivery initiatives.
Developed products that improved quality and lowered cost to deliver HD quality video on the internet.

Senior Director Business Development at Akamai (2003-2007)

Managed partnerships and business development for Akamai.

For more detail on my work experience, see my detailed resume